During this time we are encouraging all of our patients to request their medication via Patient Access online. If you haven't registered for this service please contact the surgery to do so. If you are unable to use this service you can set up with your local pharmacy to request the medication on your behalf and the prescription will be sent electronically back to the pharmacy for you to collect. You are still able to drop a request into the surgery post-box at the front of the building, this is checked daily or email the request to the surgery via our email address 

Repeat Prescriptions

All repeat prescription requests are initially dealt with by our reception team. Please submit the completed computer slip from your previous prescription.

If you do not have this, please send a clearly written request with your name, date of birth, and address along with name of drug and dosage.

We are happy to take repeat prescription requests using the following methods:

  • In person – Drop request by reception/letterbox
  • Email practice on
  • Letter – The Elms Surgery, 38 The Avenue, Watford, Herts. WD17 4NT
  • Online  – via the link to Emis Patient Access at the top of this page

Please note to use online Emis Patient Access, you will need a username and password.   To obtain this, please come to the surgery with one form of photo ID and one form of Address ID. Once the receptionist has confirmed your ID, she will be able to give you access to this service for repeat prescription requests.

For clinical safety, we are not able to take telephone requests for prescriptions.

Please allow two working days for your request to be processed.

Local chemists regularly collect prescriptions for our patients.  Please specify if you wish to collect your repeat in person or write down the name of your pharmacy to which it should be sent.

Medication Reviews

Patients on repeat medication will be asked to see a clinician or our nursing care team at least once a year to carry out reviews.  Notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.


Did you know that over-ordering or wasting prescription medicines costs the NHS in this part of Hertfordshire around £3 million each year?

Please click here for some simple things we can all do to prevent waste

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.35
  • 12-month prepayment certificate (PPC): £108.10
  • 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.