This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Online Services

EASTER ARRANGEMENTS:

Good Friday and Easter Monday are normal working days and the practice will be open 8am to 6.30pm.
You will receive a telephone assessment by our GP first and if necessary then a face-to-face appointment if required. 
Outside these hours (8am - 6.30pm), or at the weekend, please call 111
NEW Video Consultations

As we are currently in the Governments 'Delay Stage' we have decided to use new methods to offer care to our patients. Your clinician may offer you this service if they feel your symptoms would benefit a video consultation

Coronavirus Update - 17th March 2020

Please be aware that from the 13th March 2020, all routine face to face appointments have had to be cancelled in line with Public Health guidance regarding the coronavirus situation. Online booking of the appointments has also been suspended.

Please contact the practice if you have an urgent medical problem where you will be offered a telephone consultation with a clinician where needed or given other appropriate advice and guidance. For a non-urgent problem, you will be given a telephone appointment. One of our clinicians will assess you over the phone first and will make decision at that point. You may be offered a video consultation if felt appropriate by the clinician.

We also would recommend you make use of our website where you can complete an on-line consultation. Any repeat prescription request can be requested online via patient access or can be given to your local pharmacy.

UPDATED EASTER PHARMACY OPENING TIMES - PLEASE SELECT THE LINK TO SEE

Prescriptions, Sick notes, Blood forms and Sample drop off

** PLEASE NOTE THE CURRENT TURNAROUND TIME FOR PRESCRIPTIONS IS 3 WORKING DAYS - ONLY REQUEST YOUR USUAL AMOUNT - MEDICATION WILL NOT BE ISSUED EARLY **

During this time we are encouraging all of our patients to request their medication via Patient Access online. If you haven't registered for this service please contact the surgery to do so. If you are unable to use this service you can set up with your local pharmacy to request the medication on your behalf and the prescription will be sent electronically back to the pharmacy for you to collect. You are still able to drop a request into the surgery post-box at the front of the building, this is checked daily or email the request to the surgery via our email address prescriptions.elms@nhs.net

WE ARE NO LONGER HANDING OUT PRESCRIPTIONS OR SICK NOTES

Appointments

If you have booked a routine appointment with the GP within the next two weeks, this will still go ahead but as a telephone or video consultation. The GP will try and phone you as close to your appointment as possible.

If you have an appointment with a Nurse or HCA then a member of staff will contact you to discuss the best way of dealing with your problem.

Baby immunisations and 8 week health checks will still go ahead as long as the child or any member of the family does not have any of the symptoms of the Coronavirus.

In some cases the GP may still ask you to come into the surgery. This will be a pre arranged appointment with the GP.

For all of the above, you must adhere to these guidelines when attending the surgery;

On arrival you MUST wait in your car, the clinician you are seeing will call you on your mobile when they are ready to see you. You will be asked to enter the building via the back entrance, the Clinician will take you straight into the consulting room and then lead you back out the same entrance.

DO NOT ATTEMPT TO ENTER THE SURGERY WITHOUT A PRE ARRANGED AGREEMENT.

In light of the current Coronavirus Pandemic we have had to make the difficult decision to change the way we operate our services. This is to protect both patients and staff as we enter the Delay Phase of the Government’s plan. This situation will be reviewed daily. Please visit our website for regular updates.

If you have an urgent medical problem you can telephone the surgery and book a telephone consultation with a clinician who will assess you.

Any repeat prescription requests can be given to your local pharmacy or requested online.

Thank you for your consideration at this difficult time.

The Doctors – THE ELMS SURGERY. 

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Newsletter Sign UpSign up for our Newsletter

Have Your Say

Welcome to The Elms Surgery

Our aim is to provide an efficient, responsive and a traditionally family centred approach to our patients and have been doing so since our surgery was founded in 1873. We are a small practice and our list is growing steadily. We welcome new patients.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Access & Parking

One hour free parking is available 20 yards from the surgery, as well as a pay and display car park on the roundabout.

(Site updated 18/11/2019)

Contact Details

The Elms Surgery

Contact Telephone

01923 224203
111
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website